Effective Date: 01.06.2024

At CozyCot, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Returns

• Eligibility: Returns are accepted within 30 days from the date of delivery.
• Condition: Items must be unused, unworn, and in the same condition that you received them. All original tags and packaging must be intact.
• Process: To initiate a return, please contact our customer service team at info@cozycot.co.uk with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.
• Shipping: Customers are responsible for return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping service or purchasing shipping insurance for your protection.
• Refunds: Once we receive your returned item and inspect its condition, we will process your refund. Refunds will be issued to your original method of payment within [X] business days. Please note that original shipping costs are non-refundable.

Exchanges

• Eligibility: Exchanges are accepted within 30 days from the date of delivery.
• Condition: Items must be unused, unworn, and in the same condition that you received them. All original tags and packaging must be intact.
• Process: To initiate an exchange, please contact our customer service team at info@cozycot.co.uk with your order number and details of the item you wish to exchange. We will provide you with an exchange authorization and instructions on how to send your item back to us.
• Shipping: Customers are responsible for exchange shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping service or purchasing shipping insurance for your protection.
• Processing: Once we receive your item and inspect its condition, we will send out the replacement item. You will receive a confirmation email with tracking information once your new item has shipped.

Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Gift cards
• Customized or personalized items
• Intimate apparel (e.g., underwear, swimwear) for hygiene reasons

Contact Us

If you have any questions about our return and exchange policy, please contact us at info@cozycot.co.uk. We are here to assist you and ensure you have a positive shopping experience with us.

Thank you for shopping with CozyCot!